1. What is Connectica?
   Connectica is a smart home solutions provider offering a range of high-quality smart devices under our own brand, designed for convenience, automation, and security.
2. How do Connectica smart home devices work?
   Our devices use Wi-Fi, Bluetooth, and Zigbee to connect to a mobile app, allowing you to control and automate them remotely.
3. Do I need a hub to use Connectica smart devices?
   Wi-Fi and Bluetooth devices do not require a hub. However, Zigbee devices need a Zigbee gateway to function properly.
4. Are Connectica smart devices compatible with voice assistants?
   Yes, our devices work with popular voice assistants like Alexa, SmartThings and Google Assistant for hands-free control.
5. Can I control Connectica devices when I’m not at home?
   Yes, as long as your devices are connected to Wi-Fi or a Zigbee gateway and your phone has internet access.
6. What makes Connectica different from other smart home brands?
   Connectica provides high-quality, cost-effective smart home solutions that support Wi-Fi, Bluetooth, and Zigbee, giving users flexibility based on their needs.
7. Are Connectica smart devices energy efficient?
   Yes, our devices are designed to consume minimal power, with automation features to help reduce energy waste.

1. How do I set up a Connectica smart device?
   Download the Connectica app, follow the in-app pairing instructions, and connect your device via Wi-Fi, Bluetooth, or Zigbee.
2. What should I do if my device won’t connect?
   • Ensure you’re using a 2.4GHz Wi-Fi network (for Wi-Fi devices).
   • Enable Bluetooth for Bluetooth models.
   • Check if your Zigbee gateway is properly connected.
3. Do I need professional installation?
   Most Connectica devices are DIY-friendly, but professional installation is available for complex setups.
4. Can I use Connectica devices in apartments and rental homes?
   Yes, our products are easy to install and remove without permanent modifications to your home.
5. How do I reset a Connectica smart device?
   Press and hold the reset button until the indicator blinks or follow the user manual instructions.
6. What happens if I move to a new house? Can I take my Connectica devices with me?
   Yes, simply reset and reinstall the devices in your new home.

1. Can I schedule my smart devices to turn on and off automatically?
   Yes, the Connectica app allows you to create schedules, timers, and automation rules.
2. Do Connectica devices work during power outages?
   Once power is restored, devices will reconnect automatically and resume their last settings.
3. Can I share device control with family members?
   Yes, you can add family members through the app, allowing them to control selected devices.
4. Is remote access secure?
   Yes, we use encryption and secure cloud servers to protect your data and remote access.
5. Can I create automation between different Connectica devices?
   Yes, you can set up routines and automation so multiple devices work together.
6. Do Connectica devices support geofencing?
   Yes, you can set devices to trigger based on your location.

1. What are the advantages of Zigbee and Bluetooth over Wi-Fi for smart home devices?
   • Zigbee creates a low-power mesh network for better connectivity.
   • Bluetooth works well for close-range control without Wi-Fi.
2. Can I mix Wi-Fi, Bluetooth, and Zigbee devices in my smart home?
   Yes, all three protocols can be used together in the Connectica app.
3. Do Connectica smart home devices require an active internet connection?
   • Wi-Fi devices require an internet connection for remote access.
   • Bluetooth and Zigbee devices can function locally within range.
4. How far can Zigbee and Bluetooth devices work from the hub?
   • Zigbee: Up to 100 meters in open space.
   • Bluetooth: Typically 10-30 meters depending on interference.
5. What happens if my Wi-Fi goes down? Will my smart home still work?
   • Bluetooth and Zigbee devices will work locally.
   • Wi-Fi-based control will be unavailable until the internet is restored.

1. Do Connectica devices work with other brands?
   Our devices are optimized for the Connectica ecosystem but may be compatible with some third-party systems.
2. Can I use Connectica devices in different rooms and locations?
   Yes, you can manage multiple devices across different rooms and homes in the app.
3. Will Connectica devices work with my existing Wi-Fi router?
   Yes, as long as your router supports 2.4GHz Wi-Fi.
4. Can I control Connectica devices with a single app?
   Yes, all Connectica Wi-Fi, Bluetooth, and Zigbee devices can be controlled from the same app.
5. How many devices can I connect to the app?
   There is no strict limit, but performance depends on your Wi-Fi and Zigbee network capacity.
6. Can I integrate Connectica smart devices with my existing security system?

Some Connectica devices support third-party security system integration.

1. Are Connectica smart home devices secure?
   Yes, we use end-to-end encryption and secure cloud services.
2. Does Connectica collect personal data?
   We only collect necessary data to ensure functionality and prioritize privacy.
3. How can I ensure my smart home remains secure?
   • Use strong Wi-Fi passwords.
   • Update firmware regularly.
   • Disable unused features.
4. Do Connectica cameras store footage in the cloud?
   Some models offer cloud storage, while others support local SD card storage.
5. Can someone hack my Connectica smart devices?
   Our devices have built-in security measures, but keeping your home network secure is essential.

36. What should I do if my smart device stops responding?
• Check if the device is powered on and connected to Wi-Fi, Bluetooth, or Zigbee.
• Restart the device and reconnect it in the Connectica app.
• Ensure your Wi-Fi network is stable and working.
37. How do I update the firmware on my Connectica devices?
• Open the Connectica app and check for firmware updates in the device settings.
• Ensure the device is connected to Wi-Fi during the update.
38. Where can I find support if I need help?
• Visit our support page on Connecticaiot.com
• Contact our customer service team via email or live chat.
39. What is the warranty on Connectica smart devices?
• Most Connectica devices come with a 1-year warranty covering manufacturing defects.
• Warranty does not cover physical damage or unauthorized modifications.
40. Can I return or exchange a Connectica product?
• Yes, we offer a return and exchange policy within 48 hours.
• The product must be unused and in its original packaging.

41. Can I install smart locks on any door?
• Most smart locks are compatible with standard doors, but some may require minor adjustments
• Customers advise to check product specifications before ordering the lock, alternatively can talk to Connectica technical team
42. Are smart lights dimmable?
• Yes, many Connectica smart bulbs support dimming and color adjustments through the app. Customer to select dimmable lights if this feature required.
43. Do smart sensors work in extreme weather?
• Some Connectica smart sensors are weatherproof, but check product specifications for outdoor suitability.
44. Can I set up motion detection alerts?
• Yes, motion sensors and cameras can send alerts when movement is detected.
45. Are smart plugs safe for heavy appliances?
• Some models support high-power appliances, but check the maximum wattage rating before use.
46. Can I install a smart home system in a commercial space?
• Yes, Connectica smart devices can be used in offices, shops, and other commercial settings.
47. Do smart thermostats work with all AC systems?
• Compatibility depends on your AC model. Check the specifications before purchase.
48. Can I control my smart home with control panel
• Yes, Connectica control panel support most of the Connectica smart devices, check the specifications before purchase..
49. What is the lifespan of Connectica smart devices?
• Most devices last 5+ years, depending on usage and maintenance.
50. Will my devices receive future updates and new features?
• Yes, Connectica continuously releases firmware updates to improve performance and add new features for the selected products.